Digital case file
All data, documents and communication in one place.
ODRpro
Dispute resolution. Digital. Secure. Efficient. AI‑ready.
ODR pro is the software solution for dispute resolution bodies – digitising the entire process from complaint to resolution, GDPR‑compliant, AI‑ready, intuitive and ready to use.
Well prepared
Why ODR pro is the perfect solution for dispute resolution bodies
There are many reasons to choose ODR pro. Here are the most important ones.
EU ADR compliance
Accessibility and future requirements supported. Optional collective case handling.
Maximum security
GDPR‑compliant hosting in Germany with full encryption.
Process automation
Automated deadlines, workflows, templates and AI assistance save time and resources.
About us
Built by experts
ODR pro is an expert brand of TPWD AG, a Berlin‑based digital company with more than 15 years of experience in solutions for dispute resolution bodies.
AI readiness
Put AI to work responsibly – be ready today
ODR pro is AI‑ready. Discover how semantic search, writing assistance and automated settlement proposals accelerate your work – GDPR‑compliant and auditable.
forward‑looking
The complete solution for case handling and documentation
ODR pro is the first choice for bodies who want to work digitally, efficiently and future‑proof.
1
Submit a case
Complainants submit data securely via the service portal. Optional pre‑checks filter out irrelevant cases and simplify processing.
2
Case manager review
The case is reviewed, assigned and scheduled. Communication takes place within the system and is fully documented.
3
Collective cases
Similar complaints are detected, grouped and handled centrally to save time and increase efficiency.
4
Communication & digital case file
All messages and documents are stored securely. Access and channels are managed by the body. AI‑assisted functions support the workflow.
5
Create settlement proposal
Mediators create proposals directly from the digital case file – view, accept or decline online.
6
Documentation & statistics
All steps are documented and available for reporting and analysis at any time.
Features
Features that future‑proof your organisation
As a centrally managed SaaS, you benefit from continuous updates and new features.
Deadlines & status management
Set deadlines automatically and keep track easily.
Statistics & reports
Actionable insights for internal and external reporting.
Collective case management
Bundle and process similar complaints efficiently.
Swipe • 4
Digital case file
All data, documents and communication in one place.
Deadlines & status management
Set deadlines automatically and keep track easily.
Statistics & reports
Actionable insights for internal and external reporting.
Collective case management
Bundle and process similar complaints efficiently.
Hosting models
One system, three paths to the goal: Which model suits you?
| Criterion | Basis Workspace | Enterprise Workspace | On-Premise Instanz |
|---|---|---|---|
| Target group | Small dispute resolution bodies (< 5 staff, < 5,000 cases/year) | Medium/large dispute resolution bodies & associations | Highly regulated organisations (banks, insurers, KRITIS) |
| Architecture | Multi-tenant with software-based isolation (row-level security) | Dedicated database + S3 storage | Own data center / private cloud |
| Hosting | Shared resources on IONOS (DE) | Dedicated resources on IONOS (DE) | In your infrastructure (Managed Application Service) |
| Data sovereignty | Logical separation (software) | Physical separation (dedicated DB) | Full control (data stays with you) |
| Performance | Sufficient for small teams | Higher scalability & stability | Depends on your infrastructure |
| Service | Standard SLA, automatic updates | Extended SLA, prioritised support | Managed Application Service (updates + maintenance by ODR Pro) |
| Costs | Attractive entry price | Custom offer | Custom offer (incl. setup) |
"Regardless of the model selected, you always get the full ODR Pro feature set – from the digital case file to AI support. The differences lie in scalability, data separation and the hosting environment."
Frequently asked questions
Answers to your most important questions
Find answers to common questions about ODR pro. Still curious? Contact us anytime.
Go digital now
Ready to modernise your dispute resolution body?
Let's talk about your requirements and how ODR pro can help.
